FAQs

q

Will Fuliver export my products to the target country?

a

Yes! Fuliver handles all logistics and supply chain operations on your behalf, including export in bulk, custom clearance, storage, and delivery to your customers.

q

Does Fuliver export my products in bulk or individually?

a

Fuliver does not export individual items. We export a chunk of your products to store them in your target country, even if the quantity is small.

q

Will Fuliver handle the customs clearance and other duties when required?

a

Yes! Fuliver handles all logistics and supply chain operations on your behalf, including export in bulk, custom clearance, storage, and delivery to your customers.

q

Shall I manage to find a suitable warehouse or will Fuliver handle storage?

a

Fuliver works with a number of qualified centers to store your products in. With Fuliver, you do not have to worry about the logistical operations!

q

My products need cold storage. Can Fuliver assist?

a

Sure. Fuliver works with a number of qualified centers to store your products in, of which offer cold storage.

q

When I receive an order, can Fuliver deliver it to my customer?

a

Definitely! Fuliver offers domestic delivery from the center to your customers.

q

Does Fuliver provide customized packaging?

a

Fuliver offers customized packaging as an extra service. This shall be reviewed on a case-by-case basis.

q

Is Fuliver a Marketplace? Can Fuliver sell my products?

a

Fuliver is not a marketplace that sells products. Fuliver is an eCommerce enabler that helps you scale your business internationally by handling the complicated logistics operations on your behalf.

q

Does Fuliver offer a cheaper alternative to sending induvial items?

a

This is one of the main perks of working with Fuliver! When exporting and storing a chunk of your products in your target country, you will end up cutting your costs and delivering faster. This means more customer satisfaction!

q

Will the product be delivered the same day?

a

Sure! In some cases, your product can be delivered the same day your customer orders it. Fuliver aims to cut on your costs and deliver faster to your customers!

q

Will I be able to track delivery?

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Yes. When we deliver to your customers, you will be able to trace the updates of the delivery on Fuliver platform until it is delivered to your customer’s doorstep.

q

Will I be able to check my updated inventory?

a

Yes. Fuliver platform allows you to stay up to date and offers you a clear vision on the remaining stock in each country, the history of your orders, etc.

q

How will I pay for the services?

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You have the option to pay online or in-person by contacting us.

q

Can my customers pay upon delivery?

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Yes. Fuliver offers both prepaid and international Cash on Delivery services.

q

How do I receive the money my customers paid upon delivery?

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Payable (fees due on your behalf) and receivable (to be paid to you) amounts will be deducted from each other, and if the receivables are larger, Fuliver team can issue a bank transfer or pay you in-person.

q

Can my customers return the product?

a

Yes. Instead of returning the product to the country of origin, Fuliver can handle your returns and send them back to the warehouse.

q

Shall my eCommerce store have a website or I can receive orders through social media channels?

a

Fuliver works with both cases. You can integrate your eCommerce website with Fuliver to automatically notify us about any order and its details, or you can manually enter the details of your orders on Fuliver platform.

q

When will I be able to integrate my website with Fuliver?

a

The integration platform is currently under construction. Stay tuned for the official launch in 2023.

q

Are there any analysis that Fuliver can offer me concerning my orders?

a

Sure! Fuliver gives you detailed statistics, graphs, and charts showing valuable information regarding your sales and customers.

q

Do I need to have an incorporated company?

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Not at all. As an incorporated entity, Fuliver can serve you without letting you pass through the hassles of incorporation.